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HPA Consulting Group, Inc. offers
the following Specialized Services in Communications to meet
your needs (
HPA Service Fact Sheet ):
System and Network Planning and Analysis
- Understand Client Needs
- Assess Current Technologies and Networks
- Recommend Solutions
- Voice and Data Communication
- Infrastructure (including LANs, WANS, Servers and PCs)
- Wired and Wireless
- Network Optimization
- Traditional Telecom Equipment
- Voice over IP
- Internet Access
- Voice Mail
- Call/Contact Centers
- Security
- Redundancy and Disaster Recovery
- Cost Justify Solutions that Deliver Value
Voice and Data Technology Infrastructure Management Outsourcing
- HPA provides full time or part time personnel to manage your daily and unique voice and data communications needs
- Onsite Personnel to Manage your PCs, voice, data, cellular and internet networks (wired and wireless)
- Technology Strategy and Planning as part of your Management Team
- The entire HPA team is available to your company
Contact Centers (
HPA Call Center Service Fact Sheet )
- HPA provides services to build, manage and improve Contact Centers
- HPA has implemented Contact Centers that include Voice, Fax and E-Mail Blended contacts
- HPA has implemented Contact Centers that include Text Chat, Callback Services and Web Collaboration
RFP/Bid Management
- Determine Client Needs
- Develop the Specifications
- Qualify Vendors
- Prepare and Solicit Bids
- Analyze Proposals
- Provide Expert Recommendations
- Final Contract Negotiations
- Implementation Support
Cost Management
- Telecom Billing Audits
- Dispute Resolution
- Price Negotiation
- Refund/Credit Negotiation
- HPA is on the NYS State Contract for Telecom Expense Reduction (
See NYS OGS Contract Information)
- Service and Equipment Inventory
- Invoice Processing
Customer Service Training
- Training Programs to Improve your Employees' Customer Service Skills
- Implemented to Meet your Needs
Project Management
- Oversee Installations
- Manage Client Moves
For Businesses that Provide Telecommunications Services:
- Marketing and Sales Programs for Local Exchange Carriers
- Business and Marketing Plans for new Telecom Service Offerings
- Business and Marketing Plans for Start-Up Telecom Companies
- Rural Broadband Access Plans and Assistance with the Acquisition of Funding
- Benchmarking Studies for Telecommunications Providers
- Tariff Filings for Telecommunications Providers
- Billing Audits
- Engineering Services
- Mergers, Acquisitions and Divestitures
Call HPA Consulting Group, Inc. Today!
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